Cloud & Enterprise
FSM — Field Service Management Platform
A field service management system consisting of an admin web application and a technician Android application for managing jobs, field teams, work orders, attendance/status updates, and service operations.
The platform gives operations teams a single admin console to plan and track field work, while technicians use a dedicated Android app to receive jobs, update status in the field, and log attendance.
We delivered
We delivered an admin web application for managing jobs, field teams, and work orders, paired with a technician Android application for receiving assignments, updating job and attendance status, and reporting progress from the field.
Our strategy focused on giving operations managers clear visibility into field activity while keeping the technician experience simple enough to use on a phone between jobs — covering job assignment, work order tracking, attendance/status updates, and day-to-day service operations.
The admin dashboard is built around job and work order visibility, with clear team and assignment views for operations staff. The technician Android app keeps the in-field experience focused: view assigned jobs, update status, and log attendance with minimal steps.
Built as a web admin application alongside a native Android technician app, sharing a common backend for jobs, work orders, and attendance/status data across both clients.
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